Store Policies - Terms of Service

Shipping Policy

We process orders within 2-3 business days. Shipping times vary by location.

Because our items are handmade and produced in small batches, all sales are final unless noted below.

Eligibility

If your item arrives damaged or fails due to a material issue within 30 days of purchase, you’re eligible for a replacement.
Should your item arrive unassembled, you’ll find assembly guidance on our Common Queries page.
If you item(s) are damaged, we’ll issue a store credit or replacement in the event that item is out of stock.
Damage caused by user error isn’t eligible.

How to file a claim

Submit a support ticket via our Common Queries page within 7 days of delivery for items damaged on arrival (and within 30 days of purchase for material issues).
Include your order number and clear photos of the item and packaging.

Timing

Approved replacements are processed within 5-10 business days (Mon–Fri, excluding holidays).
Approved Store Credits or Refunds are processed within 5 business days.
Returns are not required unless we specifically request one.

We are committed to protecting your privacy. Your personal information is used only to process orders.

By using our store, you agree to our terms and conditions. Please review them carefully before making a purchase.